Our telephone advice line number is  01823 282235.

If you choose to seek advice on the telephone this service is normally available between 09.00am and 5.00pm -
Monday to Friday.  It is possible to leave messages but please note at peak times this line can be very busy and
we do not offer a queuing facility.  

If you do leave a message please tell us if we can leave a message for you when we phone you back – otherwise
we will not.  
For each of the main enquiry areas we have detailed what is needed on the linked pages click here

Our adviser will ask you for the following information which we will require in order that we can keep a
record of your query.

In providing this information you are agreeing to us storing your details in accordance with the Data
Protection Act 1998.  Everything you tell us will be held in the strictest confidence and you do have the
right to remain anonymous.

Title: (Mr/Mrs/Miss/Ms)
Name:
Address:
Postcode:
Date of Birth:
Landline Telephone:
Mobile Telephone:

To help improve our services, we also need to know whether all groups in the community are being served.  We will  
ask you profiling questions so that we can check this.  Your answers will be kept confidential and they will only be
used anonymously to build up a statistical picture of our clients. If you prefer not to answer any of the questions
please let the adviser know.

Ethnic origin
Gender
Disability
Preferred language
Long term Health issues
Nationality

Occupation
Household type
Household income (monthly)
Housing Tenure
Marital Status
No of Children